Section B: Selection Decisions (30 marks)

Instructions:

Read the entire exercise including the background, questions for semi-structured interview and the various forms. You are required to fill in Form 1 and the interviewer questions in Form 2. Refer to the exhibit 1.1 and exhibit 1.2. Possible selection criteria the committee may want to consider are: previous experience as a hospital CEO, educational background, ability to fit into the organization in terms of personal views and goals, knowledge of Brookdale Hospital and its problems, ideas for solving the hospitals problems, interpersonal skills, communication skills and administrative skills.

Imagine you are interviewing each candidate, based on their resume award them points to fill in form 1.

Based on your knowledge about the selection from chapter 7 of the text book, develop questions for an interview and write them in form 2.

Background:

Brookdale Hospital is a 420-bed proprietary (for-profit) hospital located in a large mid-western city. The hospital was originally founded by a group of local physicians in 1948. In 1982, they sold out to one of the national hospital chains and are now part of a large system of hospitals involving 49 hospitals with about 12,000 beds in 18 states (mostly in Mid-west). The corporation follows a policy of decentralization. Consequently, while support services have been provided, the hospital has continued to operate with a great deal of autonomy.

Recently, the hospital begun to experience declines in occupancy rates and increased annual deficits. John Rhodes has been the CEO for the past eight years. Two months ago, he suffered a stroke and, at the advice of his physician has decided to retire at the age 55.

The Board of Trustees has appointed the associate administrator, Terry Bradford, as the acting administrator and CEO while a search for Rhodes replacement is made. The executive committee of the board has advertised the position widely over the past six weeks in a variety of professional publications, including the Wall Street Journal.

As a result, the Resume generated through this recruitment process, the board has selected the two top candidates for the position: Terry Bradford and Chris Smith, an administrator of a small 60-bed hospital in the nearby city. Resumes for each are shown in exhibit 1.1 and 1.2.

Both Bradford and Smith are invited to attend the interview for the position of the CEO. The outline for the selection process is shown on form 1 and the form for questions to be developed is on form 2.

Exhibit 1.1 Resume 1

Terry A. Bradford

119 Brook Hollow Lane

Columbus, Ohio

Job Objective

To secure a position as Chief Executive Officer for a large proprietary hospital in the Midwest.

Education:

1982-1986: Oberlin College, Oberlin, Ohio

Major: Sociology

Degree: BA, June 1966, Cumlaude, GPA 3.52

1992-1993 Ohio State University, Columbus, Ohio

Major: Business Administration

Emphasis: Organizational Behavior

Degree: MBA, June 1973, GPA 3.86

Member: Beta Gamma Sigma (national scholastic honorary in Business)

Other: After completing my MBA, I took two additional graduate courses in accounting and one in finance at Ohio State University.

Employment History:

November 2006-Present Acting Administrator, Brookdale Hospital, Columbus, Ohio

February 1995-November 2006: Associate Administrator; Brookdale Hospital, Columbus, Ohio

Duties: liaison between the CEO and the medical staff, nursing staff, and other major hospital departments; represents administrator at various functions; strategic planning and marketing; reviews financial and occupancy data.

June 1988-February 1995: Assistant Administrator; Oakland Hospital, Oakland, Ohio

Duties: worked with the administrator and associate administrator on a variety of administrative functions in finance, personnel, marketing, and public relations.

August 1986-June 1988: Personnel Assistant; Bayview Municipal Hospital, Bayview, Ohio

Duties: designed personnel appraisal form, conducted selection interviews, designed and taught courses for supervisors, and designed advertisements for positions.

Personal:

Date of Birth: September 6, 1954

Height: 58 Weight: 150ibs.

Marital status: Divorced, no children

Hobbies: Music, travel, and swimming

Exhibit 1.2: Resume 2

Chris A. Smith

Home Address Office Address

2057 Hickory Street Administrator

Anytown, Ohio

Office Address

Administrator

Morningside Hospital

204 Jefferson Street

Tiffin, Ohio

Personal: Married, two children

Educational Background:

BS- Heidelberg College, Tiffin, Ohio (1987)

MBA Cleveland State University, Cleveland, Ohio (1992)

Experience:

Morninsdale Hospital, Tiffin, Ohio. November 1991-Present

Administrator. June 2006-present

Associate Administrator June 1998-June 2006

Assistant Administrator November 1991-June 1998

Eastside Hospital, Tiffin, Ohio

Financial Manager June 1988-November 1991

Mclains Department Store, Tiffin, Ohio

Financial Manager. January 1987-June 1988

Member: Rotary Club and First Baptist Church

Interests: Snow skiing and politics

Exhibit 1.3 Job Description: Chief Executive Officer, Brookdale Hospital

Description of Work

General statement of duties: Supervises and coordinates administrative work of a complex nature involving the entire hospital and all its components, represents the hospital to outside stakeholders.

Supervision required: implement policies developed by the board of directors.

Supervision exercised: Plans, organizes, motivates, coordinates, and directs a staff of administrative and clerical personnel. Total direct supervision involves over 15 individuals.

Example of duties

1. Initiates and coordinates activities related to long range planning and marketing of the hospitals services.

2. Develops and enforces policies and procedures related to administrative functions.

3. Coordinates major staff services, including budget, personnel, medical services, nursing services, dietetics, and housekeeping.

4. Develops and compiles administrative reports as required by the board or external regulatory agencies.

5. Performs related work as required.

Required knowledge, skills and abilities

Extensive and broad knowledge of complex management systems (internal and external) in a health care environment. Skill and ability in planning, personnel management, and budgetary control. Ability to relate external stakeholders, including the board of directors.

Qualifications for Appointment

Education: Graduation from a college or university with major coursework in business administration, public administration, or health administration.

Experience: Ten years or more of progressively responsible experience in administration or management.

Questions for the semi-structured interview

In its purest form, a structured interview occurs when the interviewers bring to the interview a list of predetermined questions to ask the interviewee. The advantage is that the interviewers have previously discussed and agreed upon the relevant criteria.

However, structured interviews do not allow the interviewee to discuss a topic of his or her choice or to provide additional information on areas that require further explanation. An unstructured interview emphasizes on creating a supportive climate and helping the interviewees discuss values, goals, objectives, and career plans. A compromise that retains the benefits of a structured interview while also creating the openness of the unstructured interview is the semi structured interview. Here, the interviewers not only develop a set of structured questions to evaluate the candidate based on the agreed upon criteria but also ask open ended questions, such as What are your long term career goals? and Why is that important to you?

Task

Develop a list of up to ten questions to ask the two applicants. Be sure to consider the criteria identified on form 1 as well as some open-ended questions designed to learn more about the applicant. Write these questions in form 2.

Question 1- Fill in Form 1 Criteria for selecting a CEO and ratings of applicants based on these criteria (10 marks)

Question 2 Fill in the form 2 Questions for interview (10 marks)

*Develop interview questions that are not biased or illegal, but which relate to the performance dimensions developed in form 1.

Question 3:

a) Which candidate do you think is the best and why? Give three reasons to explain your answer. (3 marks)

b) For the selection process should the organization use the compensatory approach or the successive hurdle approach and why? (3 marks)

c) Write a letter as Human Resources officer to inform the unsuccessful candidate about his application being unsuccessful. (4 marks)

Job applicant rating on the criteria (1-10) Criteria: Major dimension of the CEO job based upon the job description and personal Weight of characteristics the criteria desired (1-5) Bradford Smith Comments about each 1 2 3 4 5 6 7 8 9 10 Total Scores 3 6 8 10