SECTION B TRUE OR FALSE [10 MARKS] Answer ALL questions. Each question carries ONE (1) mark. State whether each of the following statements is TRUE or FALSE. 1. Attitude is an adoptive response which is mediated by individual characteristics or psychological processes that are consequence of any external action, situation or event that places special physical or psychological demands upon a person. 2. Role ambiguity often occurs when individuals have a variety of expectation from another individual who is not able to meet their demands placed on him. A person may not be capable of handling two or more pressures at any one time. 3. Total Quality Management is aimed at improvement of product quality, product cost reduction, gaining an increased market share, thus ensuring the prosperity of the business. 4. Some workers would appreciate the megawork the management is doing in running the organisation and be satisfied with the reward or the compensation they are getting while others may be unhappy and resort to various grievances. 5. Managers who continuously refine and clarify job requirements are doing themselves a favour because they are building rapport and trust in their work relationships, and their subordinates will return it with improving loyalty and performance. This is a winwin result, and it forms the basis for team performance and high unit morale. 6. Attitude is a tendency to react is a particular way. 7. Ego form compel individuals to have fixed attitude.

8. To change attitude one need not to change beliefs. 9. Adult ego state is characterised by domineering. 10. Temperament is a hereditary factor among several others.