SECTION C: CASE STUDY

Case Study: Improving Quality of Work Life at XYZ Corporation

XYZ Corporation, a medium$-$sized manufacturing company, has recently noticed a decline in employee morale and satisfaction. The management team is concerned about the impact this may have on productivity and retention. To address these issues, they have initiated a project to enhance the quality of work life $(QWL)$ for their employees.

XYZ Corporation has been in operation for over $25$ years and has a diverse workforce. The company produces automotive components and operates in a highly competitive industry. Over the past year, there have been increased reports of employee burnout, absenteeism$,$ and a decline in overall job satisfaction. The management believes that improving QWL can lead to a more motivated and engaged workforce.

XYZ Corporation is a global manufacturing company that specializes in producing automotive components. As part of their strategic plan to optimize their business processes and improve operational efficiency, XYZ Corporation decided to implement an ERP system to streamline their operations, enhance communication among different departments, and integrate their business processes. Challenge: The major challenge faced by XYZ Corporation was the lack of visibility and standardization in their existing processes. Due to the absence of a unified system, different departments were using disparate processes and tools to manage their operations, resulting in redundant efforts, delays, and errors. The lack of integration between different functions, such as procurement, production, sales, and finance, was causing inefficiencies and hindering decision$-$making.

Strategies Implemented:

Flexible Work Hours: XYZ introduced flexible work hours, allowing employees to adjust their schedules to better suit their personal needs and preferences.

Wellness Programs: The company started offering wellness programs that include gym memberships, nutrition workshops, and mental health support.

Skill Development: Employees were given opportunities for skill development through in$-$house training and education programs, enabling them to enhance their career prospects.

Employee Engagement Initiatives: XYZ initiated regular team$-$building activities, recognition programs, and open forums for employees to voice concerns and suggestions.

After implementing these QWL strategies over a six$-$month period, XYZ Corporation observed several changes in their workforce:

A reduction in absenteeism and turnover rates.

Improved employee morale and job satisfaction.

Increased productivity and a decrease in defects in the manufacturing process.

Positive feedback from employees regarding the new initiatives.

QUESTION THREE

$3\mathrm{.}1$ What key performance indicators can organisations use to measure the success of their QWL initiatives? How can these KPIs help in assessing the impact on employee satisfaction and productivity? $(20)$

$3\mathrm{.}2$ Compare and contrast the QWL strategies implemented by XYZ Corporation with those used in other industries, such as technology or healthcare. What are the industry$-$specific considerations for improving OWL? $(20)$