Section C: Long Questions $(30$ marks$)$Answer ALL questions. This section carries $30$ marks.George is a customer service team leader who is one of the best employees at Next Mobile for developing new employees in stressful customer service operations. George knows when to provide clear directions for new recruits and when to provide support when the wotkoad is heavy.However, George has trouble working with skilled and highly experienced employees.They complain that George offers too much advice, and he simply crosses his line of authority. In addition, George doesn't understand what motivates the experienced employees. They feel like his motivation doesn't recognize their individual strengths and achievements. Because of this, employee morale goes down and they become less productive.a$.$ Discuss Hersey and Blanchard's Situational Leadership Theory and evaluate whether George is an effective leader.$(10$ marks$)$b$.$ Suggest ONE type of performance appraisal method that George could use to better evaluate his employees' performance. Explain ONE major advantage of this method.$(5$ marks$)$C$.$Being an active listener is a key to effective management and interpersonal communication. Define active listening and describe THREE techniques of active listening that would help George communicate better with his employees.$(5$ marks$)$d$.$ Explain Goal$-$Setting Theory. How could George use this theory to motivate and recognize his employee's individual strengths and achievements?$(10$ marks$)-$End of Section C$--$End of Paper$-8$