Seeking some help on how you would present this? Needs to be relevant to QLD specific legislation.

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Question:

Seeking some help on how you would present this? Needs to be relevant to QLD specific legislation. I need it from both sides, so I can act it out in video recording correctly, i.e.

RTA Conciliation/Tenants:

Agent (Me):

ect.

Workplace situation activity

Steps for completing this assessment:

Read the scenario
Make notes that will help you during the role play and must be submitted to your Assessor.
Find a partner and record yourself acting out both scenarios with yourself as the agent. Each role play must be at least 5-10 minutes.
Participate in the role play. Remember to take notes of any outcomes that you achieve during the conversation
After your conversation and you have finalised your recording, upload for your assessor to review.

Part A

Use theCase Study forJoshua and Katy Smith(below):

Tenants: Joshua and Katy Smith

Property: 21 Trust Drive, Cannon Hill, QLD, 4071.

Rent: $400 p/wk.

The Facts:

The rental bond of $1,600.00 was held by the Residential Tenancies Authority (RTA) under Bond Number 5697767-X
The tenants vacated the property 25thJanuary 2021
At the time of vacating there were rent owing, water invoice outstanding and cleaning invoice which the owner was seeking compensation for
The tenants did not agree to the agents claim and submitted a bond claim to the RTA for the entire bond to be released to them
The claim was the subject of a conciliation at the RTA however the matter was unresolved, and the RTA issued a Notice of Unresolved Dispute M419839
The agent on behalf of the lessor made an application as a minor civil dispute seeking an order that the Respondents pay the Applicant $1600.00. The claim was supported by the rental ledger, paid invoice for cleaning and oral submissions. The claim was broken down and supported by written material as follows:
- Rent arrears $800.00
- Water usage charges $372.00
- Cleaning $428.00
QCAT hearing took place Wednesday 7thApril 2021.

Outcome of hearing

The tribunal hearing has come to an end and you have been given the following orders:

The tribunal was satisfied that there were rent arrears in the sum claimed
The tribunal was satisfied that the tenant is liable for the water usage charges and this matter was not challenged by the tenant
A comparison of the comments which appear in the Entry Condition Report with the comments which appear in the Exit Condition Report bring the tribunal to the conclusion they were satisfied that the tenant is responsible to reimburse the landlord the total cost of cleaning the invoice
The tribunal directed the RTA to pay the Applicant by 4.00 pm on 22 April 2021 the sum of $1600.00.

Role Play Instructions

You are now required to conduct and record a role play of the RTA Conciliation process. Youcan record your role play with the assistance of family members or friends playing the part of the RTA Conciliator and tenant(s). If you don't have anyone available to record this role play with you, you can record this role play solo, however, when you ask a question or enter into discussions with either the Conciliation Officer or the tenant, you will need to pause for their response and then continue on as if they have answered.

Participate in the conciliation process to attempt to negotiate a satisfactory outcome for your both parties.

Upload your recording once complete.

Conciliation Negotiation Observation Sheet

Did the learner:	S	NYS
Use open body language and unbiased language?	?	?
Make an appropriate opening statement?	?	?
Explore and discuss options for resolution in a fair and calm manner?	?	?
Reference supporting evidence?	?	?
Maintain good manners and was polite at all times regardless of the nature of the questions or information?	?	?
Effectively close the meeting regardless of outcome in a respectful and polite manner?	?	?