Question: Segment.com, based in San Francisco, develops and sells software that allows companies to gather data on customers and manage the companies' social media presence. Segment

Segment.com, based in San Francisco, develops and sells software that allows companies to gather data on customers and manage the companies' social media presence. Segment reorganized its office as part of its "anti-distraction campaign." According to an article in the Wall Street Journal, the company cut back on its internal text messaging service and moved "some of its communication back to email to reduce the number of notifications employees were receiving."
Source: Rachel Feintzeig, "How One Firm Lowered Its Open-Office Noise," Wall Street Journal, November15,2016.
Does this movement from a new technologylong dashtext messaginglong dashto an older technologylong dashemaillong dashrepresent positive or negative technological change at Segment? Briefly explain.

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