Select a service environment to perform the exercise, because it is often more challenging to identify the dimensions in a service environment than in a physical product environment. You can either choose any one of the systems listed below or a service system of your own choice.

1. A university library 2. An academic department in a university 3. An internet-providing company 4. A car wash service 5. An airline company 6. A social media website 7. A commercial bank 8. A hospital 9. Any other system that produces a service

Describe related quality dimensions (with the help of examples) for the selected service system and summarize your overall understanding of the quality concept.

Those dimensions of quality are as follows: 1. Performance 2. Features 3. Reliability 4. Conformance 5. Durability 6. Serviceability 7. Aesthetics 8. Perceived quality

Answer rating: 100% (QA)

I will choose a hospital as the service system for this exercise 1 Performance This dimension relates to how well the hospital performs in terms of de... View the full answer