Select all of the FALSE statements below. Two will be checked.

Question $1$ options:

A$)$

When you communicate for an organization, your words and decisions are assumed to represent those of the organization.

B$)$

The bad feelings associated with disappointing news can sometimes be reduced if the receiver knows the reasons for the rejection.

C$)$

A goal in conveying unfavorable news in writing should be to make the receiver call or write back to clarify the message; this way, the writer has a chance to explain further.

D$)$

When you have negative news to deliver, one of your first considerations is how the message will affect its receiver.

E$)$

An employee has already written three letters to a customer whose account is now several months past due. His fourth letter to the customer should use a direct approach.

F$)$

One good way to begin a negative$-$news letter to a faithful customer is to show appreciation for the reader's business.

G$)$

It is not important when delivering negative$-$news messages to maintain friendly$/$collegial relations with the receivers and to regain their confidence.