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Identify the true statements with respect to documenting an existing process. $($Check all that apply.$)$

Describing the current state of a process can be difficult as inefficiencies in the process may reflect poorly on particular managers or workers.

Workers will be willing to offer process information for documenting a process without any reluctance.

An analyst must be aware that his or her presence near the workers can alter the way in which work is performed.

It is important for an analyst to speak directly with the people who perform the process to avoid developing a distorted view of the actual process.