Select all that apply

Total Quallty Management implementation involves a cultural change from traditional organizations. Select all the statements which correctly contrast the shift

from traditional to TQM approaches.

From assigning blame and punishing to identifying and resolving problems

From having small or absent quality department to having a large one

From being product oriented to process oriented

From getting shipments from suppliers every day to less frequent

From being focused on the "bottom$-$line" only to focus on customer satisfaction