Select the best answer for the question 16. Once a month, Shanice takes her best technician--the one with the most frequent positive customer feedback-out to the environment has Shanice successfully created? O A. Clear expectations B. Employee recognition C. All tools and training provided D. Focus on tasks 17. Sam is excited to start his new job. He is pivoting in his career and has found himself working for you as a seasonal employ. What is the best O A. You'll need to provide specific instruction and supervise him closely Clelting) O B. You'll need to explain decisions and provide opportunity for clarification (Selva) O C. You'll need to share ideas and help him in decision making (Participating O D. Tum over responsibility to him for making decisions and seeing them through (Delegatin) 18. Delegating tasks allows your employees O A. to feel like they can do what they want. O B. to better appreciate their normal daily tasks. O C. the opportunity to appreciate you more. O D. to help you be more successful in the future. Question 19 of 20: Select the best answer for the question 19. What is it called when your attitudes and behavior are inconsistent? O A. Team conflict O B. Encroachment OC. Blame shifting D. Cognitive dissonance 20. The best time to give your employee coaching feedback is O A. as soon as possible OB. at the weekly team meeting O C. at a monthly appraisal meeting D. at the once-yearly performance review