Question: Select the best term for each [INPUT, OUTPUT, ACTIVITY, or DECISION The agent quotes $475. a. Decision b. Input c. Output d. Activity The caller

Select the best term for each [INPUT, OUTPUT, ACTIVITY, or DECISION

The agent quotes $475.

a. Decision

b. Input

c. Output

d. Activity

The caller agrees:

a. Decision

b. Input

c. Output

d. Activity

Agent indicates the new phone will ship tomorrow and moves to close the call verifying the customers needs have been met.

a. Decision

b. Input

c. Output

d. Activity

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