Question: Select the difficulties/conflicts in the scenario below and write professionally writtenemail to relevant stakeholders summarising what is the issue, followed by resolution strategies, followed by
Select the difficulties/conflicts in the scenario below and write professionally writtenemail to relevant stakeholders summarising what is the issue, followed by resolution strategies, followed by action plan Use the email template below.
you are the General manager.
| To: | CEO, HR Manager |
| Cc: | Finance Manager, Centre Manager, Marketing manager. |
| Subject: | Administration Team Leader resolution strategy and action plan |
Scenario:
Team Member #1 (Administration Team Leader) - Your team leader who leads all administrative tasks of the organisation and assists your team with your training and tasks. They ensure that each team member is fully prepared to handle their own tasks by training and onboarding them and ensure that workloads are properly coordinated and disseminated to the team. They oversee each team member's performance every month. They are planning to implement a brilliant marketing campaign to increase enrolments that involves giving away promos and free trials be to potential clients. Team Member #1 is highly motivated in ensuring that clients achieve their goals by promoting methods that transform unhealthy habits and fuel healthy minds and bodies. Team Member #1 is the recent recipient of "Best Personal Trainer" Award. However, Team Member #1 notes that the absence rate of their clients affects their productivity (and earnings) since clients often just do not show up if they want to cancel a class. This leaves Team Member #1 and other trainers with unproductive hours during the week. Team Member #1 wants to have the membership policies updated, so that the clients are charged when they do not cancel in advance, and so the trainers still get paid. Team Member A, one of the fitness instructors, disagrees, thinking this will drive clients away. This disagreement is causing tension between the two team members.
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