Question: Select the right answer in ITIL4: An organization operates in several markets and has many services provided collaboratively with their partners. The organization has adopted

Select the right answer in ITIL4: An organization operates in several markets and has many services provided collaboratively with their partners. The organization has adopted modern methods of development for its products and aims to quickly respond to changing requirements of the customers. It has recently become apparent that incident resolution time increased, sometimes exceeding the agreed targets. An incident review also showed an increase in the number and duration of transfers between the technical teams. What is the BEST approach to improving incident handling in this instance? A. Ensure only internal teams take part in incident resolution B. Group technical specialists by product or service C. Ensure only external teams take part in incident resolution D. Design significant rewards for individual technical specialists

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