Select the term that best completes the sentence.

Dysfunctional conflicts focus on and differences between the two parties.

Choose the best conflict de$-$escalation strategy for the situation.

You recognize that two coworkers are entering the $$images and coalitions$$ stage of conflict escalation as they begin attacking each other$$s identity and try to align coalitions against the other party.

Be an empathetic listener

Use delay tactics to buy time for the two of them to diffuse their emotions

Remind both parties that a win$-$win solution can still be found