Select the true statement about arbitration as a conflict resolution technique. An arbitration award is only binding if both parties to the dispute agree to the decision. Arbitration is often preferred to litigating a dispute in court because it preserves confidentiality. Businesses often seek alternative conflict resolution processes to arbitration because their disputes can be quite technical and difficult for arbitrators to understand. If one of the parties does not agree with the arbitration decision, they still have a right to a court trial