Select to answer EITHER $($a$)$ OR $($b$)$:

$(6$ marks$)$

a$)$ Despite the pharmacy$/$company policy, which forbids staff from using cell phones without permission during working hours whenever there are customers, you have just met the love of your life, and you can't resist texting each other throughout the day. You keep your phone on silent in your pocket and act as surreptitiously as possible, but in due course, you are "caught in the act".

Describe the process that your boss $/$ employer follows in terms of pharmacy$/$company policy,

What possible disciplinary steps could be taken against you, and

What actions you could take if you feel that your boss$/$employer has dealt with you unfairly.

Alternative

b$)$ Your mother is an insulin$-$dependent diabetic, and realises that she does not have sufficient insulin to last her until her appointment at the day hospital$/$clinic$.$ She then asks you to borrow a vial of insulin from the pharmacist and she will replace it within two days, as soon as she has received her new supply. You promise to do so$,$ but on arrival at work, you find that the pharmacist is very stressed and frantically busy because the pharmacist's assistant $($post basic$)$ has phoned in sick for the third Monday in a row, and the pharmacist intern is on leave. In the course of the day, you find yourself alone in the dispensary, and without thinking, you slip a vial of insulin in your pocket. Unfortunately, you are "caught in the act".

Describe the process that your boss$/$employer follows in terms of pharmacy$/$company policy,

What possible steps could be taken against you, and

What actions you could take if you feel that your boss$/$employer has dealt with you unfairly under the circumstances