• Select two fast-food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
• Evaluate the two fast-food restaurants in terms of the "Seven QC tools" (1. flowcharts 2. checksheets 3. histograms 4. Pareto diagrams 5. cause-and-effect diagrams, 6. scatter diagrams, 7. control charts).
• Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.