Select, two lodging operations at USA

Reflect the experience from the perspective of the guest, you.

Reflect of the perspective of the manger.

Reflect on the idea of you being the manager and what you would do.

Take field notes, ask questions, postulate ideas.

What is the overall feel you get from each venue? Is that a good thing? Should they change that feeling you took

away?

What does the online social media sites say about your venues?

Does the social media verdict jive with yours?

In this critical reflection be specific on what you see and how you felt and why.

Clarity and specificity are paramount.