SerivceNow question

Key Performance Indicators (KPIs) are the critical (hence the word key) indicators or metrics of progress toward an intended result. KPIs provide targets for teams to shoot for, milestones to gauge progress, and insights that help people across the organization make better decisions. For example, a KPI to determine service availability can be the number of service interruptions per month or the duration of service interruptions.

Problem management-by tracking a KPIs like Number of open incidents with problem and percentage of open incidents with problem, Number of new problems, and Average reassignment count of closed problem might be useful and delivering the service?