Question: SERVICE BLUEPRINT DOCUMENT Learning outcome: . Describe the relationship between service process, capacity, environment, quality and people in designing and delivering services. Collect and communicate




SERVICE BLUEPRINT DOCUMENT Learning outcome: . Describe the relationship between service process, capacity, environment, quality and people in designing and delivering services. Collect and communicate information gathered from a real business setup. Output: 1. Power Point Presentation Slides ~ ASSIGNMENT 1 (5%)2. Choose ONE of the service providers listed below. service)C. Alternative Healing Care3. In relation with the chosen service product above:- a. Create a Service Blueprint document for the service. b. Point of possible Failure Points. c. Suggest proactive and reactive action plan
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