Question: Service encounter design is a key activity performed by operations managers that involves a . ensuring that the right amount of resources is available when

Service encounter design is a key activity performed by operations managers that involves
a. ensuring that the right amount of resources is available when needed.
b. predicting the future demand for raw materials, finished goods, and services.
C. determining how to recover from service upsets.
d. managing the flow of materials, information, people, and money from suppliers to customers.
Service encounter design is a key activity performed by operations managers

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