Question: Service Level Cutical System Malfunction 6 hours Support System Malfunction 12 hours Critical Systern Failure 4hours Support Systern Failure Platinum 8 hours Gold 12 hours
Service Level Cutical System Malfunction 6 hours Support System Malfunction 12 hours Critical Systern Failure 4hours Support Systern Failure Platinum 8 hours Gold 12 hours 24 hours 8 hours 12 hours Silver 24 hours 48 hours 12 hours 24 hours Bronze 48 hours 72 hours 24 hours 36 hours 60 GO Customer A with a Bronze service level package calls in a Critical System Failure at 9:00 AM. Customer B with a silver service level package calls in a Critical System Malfunction at 10:00 AM. Customer C with a Gold service level package calls in a Critical System malfunction at 11:00 AM. Customer D with a Platinum service level package calls in a Support system malfunction at 11:30 AM. In which order should the technician visit the customers according to the priority level of their service level packages and problems? DAB
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