Service Mapping/Blueprinting A tool for simultaneously depicting the service process, the points of customer contact, and...
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Service Mapping/Blueprinting A tool for simultaneously depicting the service process, the points of customer contact, and the evidence of service from the customer's point of view. Process Service Mapping Points of Contact Evidence It is a map or flowchart of all the transactions constituting the service delivery process. 13 Service Mapping/Blueprinting A tool for simultaneously depicting the service process, the points of customer contact, and the evidence of service from the customer's point of view. Process Service Mapping Points of Contact Evidence It is a map or flowchart of all the transactions constituting the service delivery process. 13
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