Question: Service quality is defined as _ _ _ _ _ _ _ _ _ _ _ _ Question 5 6 options: an increase in the

Service quality is defined as ____________
Question 56 options:
an increase in the degree of customer contact.
an increase the skills of the service providers.
customer's perception of how well a service meets or exceeds expectations.
a decrease in the personalization of the service.
customer service that is offered with your purchase.

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