Service Ticket #$2723$

Date: $7/16/2023$

Submitted By: Zoey Smithson

Service Ticket: #$2723.$ Open Date: $7/16/2023$ Submitted By: Zoey Smithson $($Admin Assistant$)$

Message: I received a call from human resources. She was trying to get her faxes working but nothing seemed to help. I$\text{'}$m new here and wanted to make a good impression and told her I would help. She sent me a file she needed to be faxed in a timely manner. I opened it and there was no document. I$\text{'}$m not sure if it's related, but ever since then, my computer reboots and I keep losing my work!

Updated: $\frac{7}{17}\frac{?}{2023}$ Notes $($Tier $1$ Support$)$: Found a script running in scheduled tasks to force a computer restart.

Diagnosis

Adversary Tactic

Mitigation