Services are different from manufacturing because Services are immediately perishable (i.e. they cannot be inventoried) O Services are generic, very similar from one customer to the next, like a commodity Service productivity grows rapidly O Service quality is objective, easy to measure, and easily improved Which of the following is consistent? O Low cost, low volume, MTS, product layout OMTO, low volume, job shop, high variety, high quality MTS, line flow, high customization, high quality Which of the following is true regarding make to stock firms? MTS firms have more customization and longer lead times than a MTO firm O MTS products are more likely to be produced in a factory organized using a process layout O MTS firms are more likely to use a line process O MTS products have fewer decisions made under uncertainty than an ETO firm