Question: Services are tangible processes that cannot be weighed or measured. true false A good service guarantee should be all of the following except: Easy to

Easy to understand. Meaningful to the customer. Easy to communicate. Tailored to

Services are tangible processes that cannot be weighed or measured. true false A good service guarantee should be all of the following except: Easy to understand. Meaningful to the customer. Easy to communicate. Tailored to customers' requirements. Unconditional (no small print). Operations effectiveness does not relates to the profitability of the core business processes. true false

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