Question: SERVQAUL results indicate that Gap 3 is large. An appropriate management response would be to Group of answer choices offer services that the customer actually

SERVQAUL results indicate that Gap 3 is large. An appropriate management response would be to
Group of answer choices
offer services that the customer actually desires.
train contact personnel to perform required quality services.
define a process to clarify customer expectations.
realign customers expectations with managements expectations.

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