Question: SERVQUAL is a multi - dimensional research instrument, designed to capture consumer expectations and perceptions of a service along five dimensions. What are these five

SERVQUAL is a multi

-

dimensional research instrument, designed to capture consumer expectations and perceptions of a service along five dimensions. What are these five dimensions?

Comfort, Convenience, Affordability, Innovation, and Friendliness

Satisfaction, Speed, Efficiency, Trustworthiness, and Communication

Quality, Value, Integrity, Honesty, and Respect

Responsiveness, Reliability, Tangibles, Empathy, and Assurance

SERVQUAL is a multi-dimensional research instrument, designed to capture consumer expectations

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

A company was judged to have performed excellently very well over six months period. However, the performance was achieved while avoiding certain short-term decisions that have long term consequence....

What Is SERVQUAL? SERVQUAL developed in 1 9 8 5 by A . Parasuraman, Valarie Zeithaml and Leonard L . Berry is a multi - dimensional research instrument designed to capture consumer expectations and...

3 . The multi - dimensional research instrument designed to capture consumer expectations and perceptions of a service along five dimensions that are believed to represent service quality are: a ....

Managing Service Quality: An International Journal Service quality in automated teller machines: an empirical investigation Bedman Narteh Article information: Downloaded by QATAR UNIVERSITY At 22:38...

1. What is the paper about? 2. What are the five latent constructs that show different aspects of service quality? 3. What are the hypotheses of this paper? 4. How was sampling done for the study?...

International Journal of Economics, Commerce and Management United Kingdom Vol. III, Issue 6, June 2015 http://ijecm.co.uk/ ISSN 2348 0386 MEASURING SERVICE QUALITY GAP IN HIGHER EDUCATION USING...

What attributes should the company focus on while designing the communication plan? For the exclusive use of J. Barry, 2020. A00183 March 31, 2014 Revised 18 June 2019 Cerenity Sanitiser: Marketing...

Dissertation Topic: "The Effects of Cybersecurity Measures on the Productivity and Well-being of Teleworkers in the Healthcare Industry". Introduction Draft no more than TWO paragraphs here -...

Development of a tool for selecting mobile shopping site: A customer perspective Jen-Her Wu a,*, Yu-Min Wang b,1 a Department of Information Management, Institute of Health Care Management, National...

Please critique this article and submit by the end of the day. Hi, can you help me with this critique I have no idea what to do. I have to submit by the end of the day so if you can do it as soon as...

Please be sure to not copy any answers verbatim. original answers needed will be scanned through the safe-assign system. read the Marketing Debate below What is the Best Way to Position a brand? and...

Why are effective planning and control of capital expenditures important?

Recent crime reports indicate that 3.1 motor vehicle thefts occur each minute in the United States. Assume that the distribution of thefts per minute can be approximated by the Poisson probability...

6. Fill in the blanks _____ is used to define movements of the wavefunction of a single particle. Nuclear physics Matrix mechanics Continuum mechanics Schrdinger wave mechanics

OPTIONS: 4.00 percent 5.56 percent 6.06 percent 6.82 percent 7.42 percent You have a portfolio which is comprised of 40 percent of stock A and 60 percent of stock B. What is the portfolio standard...