Session 1 Activity 2 Review View Acrobat AnBBCODE ARBBCODE AaBCCDC A_30CcDdEt AaB Normal No Spacing Heading 1 Heading 2 Title Instructions: Read these scenarios from p. 25 of Business Communication: A Problem Solving Approach. How would you handle each one? Type your ideas below. a You're the lead student employee of your school's technology help desk. Each day, you field questions from faculty, staff. and students about their email account, the Internet, and other tech topics. The volume of calls and emails is high, so you're worn pretty thin by the end of your shift each day. Today, late in the day, you get an email from a faculty member expressing interest in having her students design a tutorial to help faculty and students learn one of the school's tech tools better and asking which IT person would be best to contact about this idea. You have no idea. How do you answer? b. You're the chair of the employee volunteerism committee at your workplace. After three years in this role, you're Page 25 ready to step down. At your latest meeting, one of the committee members eagerly volunteered to be the next chair. The thing is, this person actually hasn't done much of the work, and you suspect that he wants the job just to make himself look good to the company's leaders. You didn't say anything right then, but now the HR director, in whose area this committee falls, has come to your desk to ask if the person who wants the job should be appointed to it. What do you say? c. You recently served on a team that prepared an important proposal for your company. During the presentation of the proposal to management, one of your teammates indicated that she had done most of the work, when in fact she had done very little compared to you. Do you say or do anything in response or just let it slide? d. You've had a long, successful relationship with the supplier of some of the materials that your company uses in its products, The company is reliable, and the quality of their products is solid. But the sales rep you usually dealt with at this company was recently replaced by someone who isn't very pleasant. She seems to regard each phone call or email from you as an annoyance and is quick to become defensive when you call any little issue to her attention. What, if anything, would you do about this situation? 1 Focus