Session summary

This session has taken you through the process of the development of operations strategy. It has been emphasised that:

Operations strategy is a series of decisions over time.

Operations strategy decisions must crea te a degree of fit between market requirements and operations performance.

The concept of operations performance objectives allows market requirements to be translated into operations terms.

Not all operations can be good at everything. There is the concept of trade-offs where performance in one area needs to be sacrificed to achieve the performance needed in another.

Operations sometimes need to focus on doing one thing well, rather than try to serve too many types of customers simultaneously.