Set 5: 5, 10, 11, 14, 20 These are a randomly selected row of numbers of the care satisfaction scores from a recent sample of discharged patients. Use them for the following calculations:

• What was the mean?
• What was the median?
• What was/were the mode/s?
• Given that the range of data was between 1 and 20, what do these numbers tell you about the overall satisfaction of the patients?
• If you were reporting these scores back to your supervisor, how would you explain or interpret these satisfaction scores?