Several methods can be used for performance appraisal. These include trait (graphic rating scale, essays), behavioral (BARS, critical-incident ratings), and results methods (MBO). 

1. Describe one appraisal rating method appropriate for the organization.
   • Use your SWOT analysis to identify a method that best aligns with the organization's mission, goals, and culture.
2. Identify three ways this method will help improve employee job performance at a call center.