Question: Share a professional (or personal) experience that demonstrated an example of good communication and also one that demonstrated bad communication. What were the results in

Share a professional (or personal) experience that demonstrated an example of good communication and also one that demonstrated bad communication. What were the results in each scenario? Communication flows downward, laterally, and upward. Offer an example of lateral communication and discuss how managers might use it to their benefit. Why are power, criticality, and confrontation are important factors to consider when addressing conflict? Why active listening is key to effective communication. Offer two examples to illustrate.

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