Question: Shawn is a 5 year customer with Comcast. He called in last week to inquire about his bill. While on the phone the customer service

Shawn is a 5 year customer with Comcast. He called in last week to inquire about his bill. While on the phone the customer service representative noticed that he was not taking advantage of their bundled product offerings and explained to him that by combining home security, home phone, cable, and internet he could be eligible for a great introductory price. This is an example of _______________.

A. Customer Development B. Up-Selling C. Customization D. A & C E. A & B

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