Shell Machinery had provided XYZ with quality equipment and reliable repair service for many years. XYZ...

Transcribed Image Text:

Shell Machinery had provided XYZ with quality equipment and reliable repair service for many years. XYZ returned a failed piece of equipment. A meeting was held which included Archie Hunter, a representative from XYZ; Norm Nash, shells returned goods area representative, and, Walt Winters, a shell engineer well informed with the kind of equipment XYZ had returned. During the meeting, it becomes apparent to Walt Winters that the problem must be shells. He suspects that the equipment was not properly tested out by shell, and that it failed because of an internal problem. Walt keeps silent during the meeting. After the meeting he talks with Norm about his diagnosis. He suggests they tell XYZ that the problem is shells fault, and that shell will replace the defective equipment. Norm replies, "I don't think it's wise to acknowledge that it's our fault. There is no need to hang out our wash and lessen XYZ's confidence in the quality of our work. A 'good will' gesture to replace the equipment should suffice." Shell management decides to tell XYZ that they will adjust to the customer's needs "because you have been such a good customer all these years." Although shell replaces the equipment at its own expense, it does not tell XYZ the real nature of the problem. Q1. Specify and explain the NSPE Canons that might be violated by Walt Winters if he talked to XYZ about the matter before discussing it with his own company. [40 points] Q2. Specify and explain the NSPE Canons that might be violated by shell company when they finally decide to replace the equipment at their own expense without telling XYZ about the real nature of the problem. [30 points] Q3. Discuss shells resolution of the problem. Should shells way of handling the problem be of any concern to Walt Winters at this point, or is it basically a "management problem"? Is there any creative middle way solution to deal with this situation? Discuss it in detail. [30 points] Shell Machinery had provided XYZ with quality equipment and reliable repair service for many years. XYZ returned a failed piece of equipment. A meeting was held which included Archie Hunter, a representative from XYZ; Norm Nash, shells returned goods area representative, and, Walt Winters, a shell engineer well informed with the kind of equipment XYZ had returned. During the meeting, it becomes apparent to Walt Winters that the problem must be shells. He suspects that the equipment was not properly tested out by shell, and that it failed because of an internal problem. Walt keeps silent during the meeting. After the meeting he talks with Norm about his diagnosis. He suggests they tell XYZ that the problem is shells fault, and that shell will replace the defective equipment. Norm replies, "I don't think it's wise to acknowledge that it's our fault. There is no need to hang out our wash and lessen XYZ's confidence in the quality of our work. A 'good will' gesture to replace the equipment should suffice." Shell management decides to tell XYZ that they will adjust to the customer's needs "because you have been such a good customer all these years." Although shell replaces the equipment at its own expense, it does not tell XYZ the real nature of the problem. Q1. Specify and explain the NSPE Canons that might be violated by Walt Winters if he talked to XYZ about the matter before discussing it with his own company. [40 points] Q2. Specify and explain the NSPE Canons that might be violated by shell company when they finally decide to replace the equipment at their own expense without telling XYZ about the real nature of the problem. [30 points] Q3. Discuss shells resolution of the problem. Should shells way of handling the problem be of any concern to Walt Winters at this point, or is it basically a "management problem"? Is there any creative middle way solution to deal with this situation? Discuss it in detail. [30 points]

Answer rating: 100% (QA)

Q1 Violation of NSPE Canons by Walt Winters Walt Winters might violate several National Society of Professional Engineers NSPE Canons a Canon 1 Hold Paramount the Safety Health and Welfare of the Publ... View the full answer