Short Answer Question:

A student from an accredited HiM program was given the project of mapping the revenue cycle of an outpatient health clinic. She started with the registration department and determined the clerks were not obtaining copies of insurance cards but were taking the information orally from patients. She then determined that the coding department was using CPT codes that were from the prior year.

The student has suggested the following actions: Information is not properly collected at registration. Orally obtaining information from patients causes increased chance for error. Registration should get a copy of the insurance card for the patient,

What other items should be identifed and corrected?

lustify your answer.