Short Questions See an example of Technical Support Sample Call (Mock Call) in this video link and answer the given questions: https://www.youtube.com/watch? v=DQf6rimhOfM&ab_channel=HaroldGTV 1. What did Harold use to do before he got into customer service? 2. What kind of device did Harold provide technical support for? 3. Customer also had issues with turning on the modem. (True/False) 4. Why did he ask for the customer's phone number? 5. WF250 was the customer reference number. (True/False) 6. To ensure it wasn't a printer problem, what did Harold do? 7. Why do you think a network connection was necessary for printing but not for 'copying'? 8. If such happens again, Harold suggested to.. 9. What computer was the customer using? 10. What two takeaway points would you choose from this mock-up support (troubleshooting) call