Show all formulas used CASE $11\mathrm{.}2$ Bob's Custom BBQs Bobs Custom BBQs$,$ a m anufacturer of o utdoor grills, uses three primary carriers to move grills from its Texas factory to home improvement retailers in the United States and Canada. The owner, Bob Flambeau, wants to evaluate the performance of the three carriers and collected data for the following metrics over a three$-$month period. PERFORMANCE CRITERIA On$-$time delivery Loads with damage claims Customer satisfaction ratings Billing accuracy Loads rejected LLIED TRANSPORT $995\%0\mathrm{.}9\%4\mathrm{.}6993\%1\mathrm{.}3\%$ BESTWAY FREIGHT CERTAINT CARRIERS $9879?1\mathrm{.}6\%4\mathrm{.}2996\%2\mathrm{.}1\%98\mathrm{.}2\%0\mathrm{.}4\%3\mathrm{.}998\mathrm{.}2\%0\mathrm{.}9\%$