show how to map a process flow chart using BPMN with this information. $.$ Customer Inquiry and Requirements Gathering: The customer contacts sales or customer service to inquire about a custom$-$built computer.

$2.$ Quotation and Approval: Sales provides a quote based on the requirements, which the customer approves.

$3.$ Order Processing: The order details are entered into the system by sales.

$4.$ Design and Customization: The engineering or design team customizes the computer specifications as per the order.

$5.$ Procurement: The procurement department sources the necessary parts.

$6.$ Assembly: Technicians assemble the custom computer.

$7.$ Quality Assurance: The QA team tests the assembled computer for compliance with the specified requirements.

$8.$ Packaging and Dispatch: The product is packaged and dispatched to the customer.

$9.$ After$-$Sales Support: Customer service provides after$-$sales support, including warranty and technical assistance.

$$ Step $2$

Assign Departments to Lanes

Customer Lane: External interactions with the customer $($Inquiry$,$ Approval, Feedback$).$

Sales Lane: Handles customer inquiries, quotations, order processing.

Explanation:

o Engineering$/$Design Lane: Customizes computer specifications.

o Procurement Lane: Sources required parts.

o Assembly Lane: Assembles the computer.

o Quality Assurance Lane: Tests the assembled computer.

o Logistics Lane: Handles packaging and dispatch.

o Customer Service Lane: Provides after$-$sales support.

Process Elements, Activities, and Gateways

Process Elements: Inquiry, Quotation, Approval, Order Processing, Design, Procurement, Assembly, QA$,$ Packaging, Dispatch, Support.

Activities: Communication with customer, generation of quote, order entry, design customization, parts ordering, computer assembly, quality testing, packaging, shipping, customer support.

Gateways:

Explanation:

Decision to proceed after quotation.

Parts availability check before assembly.

Quality check pass$/$fail decision.