Question: Show me the steps to solve Problem: The Big Y Understand the drivers for Overall Customer Satisfaction with the Yo - Yo to increase sales

Show me the steps to solve Problem: The Big Y

Understand the drivers for Overall Customer Satisfaction with the Yo

-

Yo to increase sales

Data Analysis Objective:

What attributes

(

)

most effect Customer Satisfaction

Recommendations to Improve Customer Satisfaction and increase Sales

Process:

Following DMAIC and using Mini

-

Tab, identify trends, outliers, variations, correlations and key factors that impact Customer Satisfaction. Use data analysis and practical conclusions to recommend improvements.

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