Sifers$-$Grayson does not have a centralized help desk at this time. One of the recommendations from the red team testing was to establish a centralized IT Support help desk. What is the best way an IT Support help desk can collect and track reported incidents?

Question $28$ options:

Enable the incident handler to assign the tasks to the team members, verify the followed process, obtain reports about the progress, and suggest methods.

Train the employees about various indicators of compromise and the process of reporting these to the help desk or tech support.

If IT support suspects the issues to be a security incident, then they will assign it to the IH&R team using a ticketing system.

Communicate the result and reports to the management and stakeholders.