Sigma Level (Standard Deviations Above the Mean) 2 Defects per Million Opportunities (DPMO) 308,537 158,686 Percent of Defect-Free Output 69.15 84.13 2.5 3 66,807 93.32 3.5 22,750 97.73 4 6,210 99.38 4.5 1,350 99.865 5 233 99.977 5.5 32 99.9968 6 3.4 99.99966 4. To achieve a percentage of defect-free output of 99.865, what would be the number of complaints? 5. To achieve a defects per million opportunities (DPMO) value of 233, what would be the number of complaints? 6. Describe a product or service in which you personally experienced poor quality. What was the product/service? How was the quality poor? How were you evaluating quality? What attempts were made to rectify the issue? Were these attempts satisfactory for you? What would you recommend to the company to keep quality issues such as the one you experienced from occurring