Question: Silvan Container Works is a mid - sized organization that sell containers internationally, although they are based in the U . S . They have

Silvan Container Works is a mid-sized organization that sell containers internationally, although they are based in the U.S. They have a customer service department call center located in India. The customer services representatives (CSRs) are quadrilingual, and their first language is Hindi. Management required CSRs to be native-born citizens with at least 10 years' customer service experience. The CSRs are a close-knit group and share stories regarding their customers between their shifts and their breaks.
Discuss the potential problems and opportunities based in
Diversity in Organizations
Relationship between attitude and behavior
Job satisfaction
Discussion Thread Expectations
Assignment Expectations

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