Simplify this conclusion While effectiveness is undoubtedly essential for achieving customer satisfaction and successful issue resolution, it mustn't come at the expense of efficiency and quality. A service desk should aim for a balanced approach that integrates all three performance characteristics for optimal performance. The best outcomes for a service desk are achieved when effectiveness is combined with efficient practices and high-quality service. This holistic view enables the service desk to operate smoothly while ensuring high customer satisfaction and operational excellence. Encourage open dialogue among service desk staff about how they can work together to enhance effectiveness while maintaining efficiency and quality. Collaborative practices can foster a culture of continuous improvement.