Simulation: Organizational Behavior Simulation: Judgment in a Crisis

Link - https://services.hbsp.harvard.edu/lti/links/content-launch

Play the role of a product manager at Matterhorn Health, a medical device manufacturer. The company recently launched the GlucoGauge blood glucose monitor, the company's most expensive product development effort to date. In spite of vigorous pre-release testing, there are problems reported by customers almost immediately after launch. Throughout the simulation, you will use a series of desktop applications to receive communications from their colleagues about the problem at hand. They will receive a barrage of information through various channels - , video messages, voicemail messages, and instant message chats - requesting that they determine the root cause of the issue and make recommendations on how Matterhorn can get ahead of this problem.

Once you have completed the simulation, please answer the following questions.

• What are the decisions you made?
• Why did you make each of your decisions?
• What have you learned from this simulation?