Since 2000 the Western Australia Department of Health (Health) has attempted to replace its two Patient Administration
Question:
Since 2000 the Western Australia Department of Health ("Health") has attempted to replace its two Patient Administration Systems ("PAS") with a single integrated state-wide solution. A PAS is an electronic system that records and provides access to personal information about patients such as their name, address, and medical history. Accordingly, an effective PAS is one of the most critical parts in a public health system as it can directly impact patient care. A replacement single PAS was initially planned by 2009 at an estimated cost of $52 million. This has since been revised to $115.4 million with the new PAS unlikely to be operational in metropolitan areas until at least 2014 and 2018 in regional areas.
According to the Auditor General, Health's governance arrangements were unstable and poorly defined as it was still identifying its business needs despite having agreed on a replacement solution. The contractual arrangements behind the PAS were also inflexible and exposed the State to increased risk. For example, Health: contracted out of standard clauses without documenting its reasons; failed to test the market before obtaining a licence for a new PAS in 2009; and as of October 2010, did not have any formal contract in place for PAS support and maintenance or its new licence. Further, Health inadequately monitored contract delivery and performance as its managers did not have the requisite IT expertise or sufficient access to the contracts they were implementing. Some contracts lacked performance criteria however, where there were criteria, Health did not sufficiently monitor performance against them.
Task:
I. You are required to develop a Project proposal documenting the following:
a. Evaluation of the actual and meta data of the existing system.
b. Proposal of a solution replacement elaborating on the value delivered by the proposed solution.
Expert Answer:
Project Proposal Modernization of Western Australia Department of Healths Patient Administration Systems PAS I Introduction The Western Australia Department of Health Health has been navigating challe... View the full answer
