Question: Since financial metrics typically over - emphasize on the short - term goals of a business, KPMG in the early 1 9 9 0 s

Since financial metrics typically over-emphasize on the short-term goals of a business, KPMG in the early 1990s sponsored Robert S. Kaplan (professor of Harvard Business School) and David P. Norton (co-founder of the consulting firm Renaissance Solutions) for a research study, from which they devised the "balanced scorecard" approach in business decision-making or analysis in long-term success with the following perspectives and variables. [Multiple answers possible]
Group of answer choices
Financial performance
Customer satisfaction
Position in industry
Learning and growth
Internal processes

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