Question: Since financial metrics typically over - emphasize on the short - term goals of a business, KPMG in the early 1 9 9 0 s
Since financial metrics typically overemphasize on the shortterm goals of a business, KPMG in the early s sponsored Robert S Kaplan professor of Harvard Business School and David P Norton cofounder of the consulting firm Renaissance Solutions for a research study, from which they devised the "balanced scorecard" approach in business decisionmaking or analysis in longterm success with the following perspectives and variables. Multiple answers possible
Group of answer choices
Financial performance
Customer satisfaction
Position in industry
Learning and growth
Internal processes
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