Situation

Roles:

You $=$ Account Manager at Amazon

Para $=$ Marketing Director at Blue Intelligence, Inc.

Taylor $=$ Your manager at Amazon

Background:

In addition to concerns over higher costs during your conversation with Para, you learn that Blue Intelligence, Inc. is concerned about increased difficulty learning Amazon's service compared to more educational resources offered by our competitors. You don$$t have expertise in Amazon's Orange service, so you schedule a meeting with your manager Taylor on next steps.

Conversation:

Taylor says, $$Hi$,$ I understand Blue Intelligence, Inc. reached out with some concerns about the Orange service compared to some of our competitors and that they$$ve expressed concerns about the cost of the service as their primary issue. A few things I can quickly think of that you might consider include checking our internal documents, scheduling time with a service expert, consulting with more experienced co$-$workers, and$/$or doing research on some known competitors. Also, it might be useful to look into other benefits our service might provide Blue Intelligence, Inc. What are your next steps here?$$

Task

How would you respond to Taylor? Please respond directly to Taylor.